Refund & Withdrawal Policy

Before delivery - full refund, no questions

If we have not yet sent the trade offer, you can cancel for any reason and receive a full refund of everything you paid. Email info@dropple.shop with your order reference.

This covers every order that is still sourcing or waiting for a Steam trade lock to expire - which, given the platform's 7-day lock, is a real and useful window.

14-day return period after delivery

For 14 (fourteen) days after delivery (the date you accept the trade offer), you may return an item for a full refund, for any reason, provided that the item is still in your Steam inventory in the same condition as delivered, can be traded back to us, and you return it to us by trade offer within that period.

Please note that Steam applies a 7 (seven) day trade hold to items after they arrive in your inventory, and during this hold the item cannot be traded, including back to us. As a result, a return by trade offer becomes technically possible only once the hold has ended, which means in practice that you can return the item during the last 7 (seven) days of the 14-day period (from day 8 to day 14 after delivery). We therefore recommend that you check the item and decide on a return promptly after the trade hold expires. The 14-day period is not extended by the trade hold.

We refund within 5 (five) business days after we receive the item. This period is in addition to your statutory rights, which are unaffected.

If we cannot deliver

If we cannot acquire the item you ordered, or cannot deliver it to your Steam account, we refund the full amount charged to your original payment method. We aim to do this within three working days of establishing that delivery is not possible.

Items that are not as described

Your statutory rights are unaffected. If the item you receive does not match the float, paint seed, sticker configuration or pattern tier stated on the listing, contact us and we will put it right - by replacement where an equivalent exists, or by a full refund.

What we will not refund

• A fall in the value of an item after delivery.
• A change of mind after the 14-day return period has ended.
• An item you have since traded, sold or otherwise disposed of.