Complaints Procedure

Step 1 - tell us

Email info@dropple.shop with your order reference and what went wrong. You can also open a ticket from your account, which keeps the whole thread in one place.

We acknowledge every complaint within one working day.

Step 2 - our investigation

We aim to give a substantive answer within five working days. If we need longer - for example because we are waiting on a payment provider - we will tell you why and give you a date.

Step 3 - escalation

If you are not satisfied, ask for the complaint to be escalated to the management board of DSTF OÜ. We will review it and reply in writing.

Step 4 - outside resolution

As an EU consumer you can take an unresolved dispute to the Consumer Disputes Committee of the Estonian Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet), or to the alternative dispute resolution body in your own country. Using our procedure first does not affect that right.

Our contact details

DSTF OÜ, Keskväljak 4, Jõhvi, Ida-Viru maakond 41531, Estonia (registry code 17574053). Email info@dropple.shop.