Delivery Policy

How we deliver

We deliver by Steam trade offer, sent from an account we control to the trade URL you provided at checkout. Every offer carries your order reference in the trade message.

You must accept the offer in Steam. Offers expire according to Steam's own rules; if yours expires unaccepted, contact us and we will resend it.

Timing, by listing type

• Ready to send - in our inventory and past its trade lock. Sent within minutes of payment settling, during working hours.
• Trade-locked - owned by us but still locked by Steam. The listing shows the exact expiry; we send it automatically when it lapses.
• Sourced to order - acquired for you after you order, then subject to Steam's 7-day lock. Allow up to 8 days.

Why the 7-day lock exists

Steam applies a 7-day trade lock to any item that changes hands, counted from the moment the item enters an inventory. Neither we nor any other seller can shorten it. Any shop promising instant delivery of an item it does not already hold is not being straight with you.

What we need from you

• A valid Steam trade URL.
• Steam Guard Mobile Authenticator active on your account for at least 7 days - Steam blocks trades otherwise.
• A Steam account not subject to a trade ban or restriction.

If something goes wrong

Contact info@dropple.shop with your order reference. If we cannot deliver, we refund in full - see the Refund & Withdrawal Policy.