Frequently asked questions

Yes. The price on the listing is the total for that item - no service fee, handling charge or card surcharge is added at checkout, and the invoice shows the same figure. Each price reflects that specific item's float, pattern and stickers, so two listings of the same skin will rarely match.

Because it is not the same skin. Float value, paint seed, sticker combination and pattern tier all move the price of an individual item, sometimes by multiples. We show all four on every listing so you can compare like with like.

No - each listing is one unique item, so quantity does not apply. If you want a second, similar one, the item page lists other units of the same finish, or you can raise a concierge request.

Not through the store at the moment. If you have a piece you think belongs in the vault, email info@dropple.shop with the inspect link.

It depends on the listing, and the listing tells you. "Ready to send" items go out within minutes of payment settling. "Trade-locked" items show the exact expiry date. "Sourced to order" items take up to 8 days because Steam locks any item we acquire for 7 days.

It is a Steam rule, not ours. Steam locks any traded item for 7 days from the moment it enters an inventory. Nobody can shorten it, and any shop promising instant delivery on an item it does not already hold is not being straight with you.

Only your public Steam trade URL. Your Steam account also needs Steam Guard Mobile Authenticator active for at least 7 days, otherwise Steam will not let you receive trades.

Every offer we send carries your order reference in the trade message. Check it against your order page. We will never ask for your Steam API key, password or login token.

Pay by bank (an instant SEPA transfer you authorise in your own banking app), Visa and Mastercard, and major cryptocurrencies. Pay by bank is the one we recommend: it is authorised by your bank, shares no card details, and settles immediately.

All prices are set in euro. You can switch the display currency in the header and it will convert for reference, but the charge itself is in EUR.

Yes. Every order has a downloadable PDF receipt from your account, issued by DSTF OÜ with the registry code and full itemisation.

You tell us the exact piece you want - finish, maximum float, pattern tier, sticker combination, budget - and we go and find it. You get a quote before anything is bought, and you are never committed by making a request.

VIP unlocks members-only listings and priority concierge. It is granted on purchase history or by invitation - there is no fee to pay.

DSTF OÜ, a company registered in Estonia (EU) under registry code 17574053, at Keskväljak 4, Jõhvi, Ida-Viru maakond 41531, Estonia.

No. We are independent from Valve Corporation, with no affiliation to, endorsement from or association with it. Counter-Strike, CS2 and Steam are Valve trademarks.

No, and we never will. There is no random-outcome mechanic anywhere on this site. You buy a specific item at a stated price - that is the whole product.

Because your Steam account is the delivery address. An email login would let you create an account we cannot send anything to, and it would mean storing a password we have no reason to hold. Signing in with Steam proves the account is yours in one step.

No. Steam sign-in returns your profile id and display name and nothing else. It grants no permission to view, move or trade anything. We never ask for your Steam password, and we never ask for an API key.

Account, then settings. Steam requires a trade URL to send you an offer at all - it is the equivalent of a delivery address. Without one we can take an order but cannot complete it.

You can order, but Steam may refuse the trade. Common causes are a missing Mobile Authenticator, a recent password change, or a fresh account. Fix those on Steam first; the order waits rather than failing.

A number between 0 and 1 that fixes how worn a skin looks. Lower is cleaner. It never changes after the item is created, which is why collectors treat it as part of the identity of the item rather than a grade.

Float and paint seed. A seed decides where the pattern lands on the model, so one Case Hardened can be mostly blue and the next mostly gold. We publish both numbers on every listing precisely so this is never a surprise.

No. If we cannot read the real float for an item, we do not list it. An estimated float would make the wear bar on the listing a guess, and the whole point of the bar is that it is not.

It adds a kill counter and nothing else - no stats, no advantage. It is a collector attribute, and it usually carries a premium over the same skin without it.

Check it in Steam, not in your email. Open the offer from your Steam notifications and confirm the sending account against the one named on your order page. We will never ask you to accept an offer from a different account.

Almost certainly not. We do not open Steam chats or Discord DMs to discuss an order, and we never ask you to send an item first. Anything genuine from us appears on your order page.

It works by taking a Steam API key from a phished account and quietly cancelling and re-creating trade offers so the victim confirms a trade with the attacker. We do not use API keys, so there is nothing of that kind for us to leak.